Frequently Asked Questions

(FAQ)

 

We involve owner of business, a founder, and managers in an intensive collaborative process to identify and resolve any issues and challenges that might be preventing your business from reaching its full potential.

If you have a question that has not been answered here, please feel free to contact us. We will be happy to help.

How much does StepNesia service cost?
First of all, our initial meeting with you is free; Before we can give you an estimate, we need to understand your situation. The goal is to learn more about your business, build our credibility with you and see where we can help.

This usually requires a short, concise dialogue about your business goals, schedule, budget, scope, and other issues. When that is met, we will deliver our proportionate and appropriate rates. If you are looking for a professional consultant who can do high-quality work and inspire you, please contact us.

Usually, this is based on a rate that matches the services we provide. Sometimes there may be a fixed fee for a particular project. Our experience is, you can quickly get a refund through the impact it has on the profitability and performance of your business.

Who is the StepNesia service for?
Our target audience is founders/co-founders, owners, managers, and decision-makers in digital businesses, startups, government, and non-profit organizations. Therefore, we have collaborated and also helped foster startup companies in Indonesia and abroad and have succeeded in improving their performance.
What industries does StepNesia specialize in?
We pride ourselves on our ability to quickly learn the basics of almost any digital business. Some of the markets we have served include IT, e-commerce, online education/e-learning, retail, food & beverage, consumer products, media and entertainment, and networking.

However, we believe that value what we bring is not things you already have in abundance, but rather an understanding of what investors and consumers want to see objectively about potential opportunities.

Why do I need StepNesia?
If you are in startup management or decision-making, you will likely be dealing with day-to-day issues that depend on you and are part of your responsibility.

By working together and collaborating, you can access our team who know what it takes to run a digital business, as well as include the ideas which are out-of-the-box, updated and objective.

It can also help you relieve daily stresses and is also an equal place for your sharing.

Do you work with clients outside the Greater Jakarta area?
Yes. As long as we understand the business and the location is physically accessible or done digitally, we can certainly help. Please contact us to discuss your needs directly.
If I use StepNesia service, will it disrupt my startup?
Not. Our team will work independently at your startup or in other places such as offices, cafes, restaurants, and so on, without disturbing your team's activities.

Our team will ensure that the founder and team know what they are doing and may choose to interview the management team instead. However, this will only be done at the right time without disrupting the company's operations.

How do I know I'm getting the right specialist?
This is the responsibility of our team. We will look for suitable specialists and can either appoint someone we have worked with before or bring in specialists from other parts of the organization or our comprehensive network of trustees.

Our options will be discussed with you before the job is confirmed. This way you can have an idea of the types of people and their experiences before they start working and collaborating on your business.

How much will I do?
Our team will expect you to assist them in as many ways as necessary to implement solutions to the problems that have been identified. The relationship between you and our team is a partnership, where the collaboration is done to ensure that the solution is fully implemented.

Our team will not ask you to do anything unplanned or high-risk. Your safety and trust are of utmost importance to us.

I have developed a patented product and now I need help marketing it. Can StepNesia help me?
We found that many founders just want someone to help them “sell their product” without asking any questions. We don't work like that, because it usually leads to failure.We can help you formulate a strategy of go-to-market , then help you commercialize your existing technology product or service. If you already have a solid market entry plan, with realistic data and analysis to back it up, we can quickly jump into the execution phase.
I have a good product but don't know how to bring it to market. Can StepNesia help me?
We can help with everything from marketing, visual design, legal aspects, production options, decision-making in supply chain, decision of packaging, competitor research, market entry strategy, tax and cost aspects, as well as management and operational consulting. Please contact us to further discuss your situation.
Does StepNesia provide client references?
We are happy to provide client references for serious prospects after we have had initial discussions and have temporarily agreed on the scope and structure of the collaboration.
StepNesia's focus appears to be on consulting, research, planning and strategy. Does StepNesia also help clients with implementation?
We never simply jump into implementation without first gaining a solid understanding of your business and goals. Please contact us to discuss your situation and business further.
What happens if I disagree with StepNesia's findings, analysis and suggestions?
If you do not agree with our findings, the StepNesia team will discuss the reasons and will always leave the final decision to you.

The goal is to improve and grow startups and eliminate losses and make the company much more profitable and secure. When this is properly communicated to your team, they usually want to work together in any way they can.

I am an Angel Investor. I am considering investing a large amount of money into a small business/startup. I'm afraid I'm missing something and want someone to evaluate the business themselves. Can StepNesia help?
We can search for information, analyze and perform tests/simulations on digital and startup-related businesses. Please contact us for a more intense discussion about this.
Can StepNesia guarantee that our plans will improve performance?
No one can make that guarantee (and if someone has ever made one, it's a good idea to evaluate it right away). A good plan is very important, but without a clear program and execution, it will not work.

While we will do our best to help you prepare, we have no control over how well you can execute your plans and present yourself to investors. We can train and mentor, but at the end of the day, it's your business and it's up to you to sort things out, according to your decision.

Can StepNesia help to get funding?
Sometimes we may introduce informally to potential investors or other intermediaries. Please look into the relevant legal aspects and ensure that any co-founder that you talk to are the right people before you deal with them.

The decision is purely up to you and your team. Failure to do so could expose you and the company to significant liability.

Do we really need a business plan?
If you run a business, then it's probably safe to say yes. You may need more than one business plan: To raise funding and to run your business.

The first is a concise and easy-to-digest strategic document designed to persuade potential investors to be contacted for explanations and initial meetings. The second is a more detailed document that serves as a day-to-day roadmap as well as detailing the tactics that underpin your overall strategy.

The first must be a compelling document that sells; the latter can be a collection of spreadsheets, lists, research summaries, and other documents included in a binder that you refer to and update regularly. We specialize in preparing performance improvement business plans, but many other things are suitable for use in business operations plans.

Why should we work with StepNesia to create our business plan instead of doing it ourselves?
You can easily spend hundreds of hours preparing an investor-level business plan, financial forecast, and presentation, even if you have an MBA. This is time you may have to spend building your team, product, distribution channel, and customer base.

In addition to our expertise in preparing this material, we offer independent third-party views and information about your business and may ask you questions you may not have thought of.

How does the process work?
Every situation is unique. However, some fairly common steps include the following:

  1. Initial discussion to understand your basic needs.
  2. Material review (draft of a business plan, finance, market research, competitor research, etc.).
  3. Follow-up discussion to clarify details and agree on the scope and costs of the project.
  4. Several in-depth discussions to better understand the details, develop a strategy and agree on all the key elements of a business plan and financial model.
  5. Do additional research, as needed.
  6. Draft the Presentation and review it with you to ensure that all parties agree on the vision.
  7. Draft the Executive Summary and review it with you to ensure that we all agree on the next level of detail.
  8. Prepare a draft business plan outline for your review.
  9. Start filling in the details on the draft. Get input and feedback.
  10. Incorporate income and expense models into financial models, and explain how they work.
  11. Complete every deliverables.
  12. Train you on the best way to present the results and how to answer any questions that may arise.
  13. Provide ongoing support, including making minor updates to deliverables at no additional cost.
  14. Depending on how we structure the project, you may need to spend a few hours on the process during a typical engagement.
For how long?
Generally, for items consisting of a business plan, financial forecast, and presentation to investors, the turnaround time is usually 6-8 weeks.

Actual times may be affected by the quality of materials available, the level of participation, the complexity of your market and business model, and our current workload.

Some projects that are considered to be simple can be completed in just a few days, and we already have other projects that are longer.

Can StepNesia work faster?
Yes, but we may need to charge a fee for ”fast-track service". We usually do a lot of projects anytime, and projects that are rushing can overwhelm your schedule or make other clients uncomfortable.
How does StepNesia rate its services?
In general, we charge a predetermined flat fee. Fees are determined by:

  1. Scope of projects, in terms of tasks and documents that require assistance.
  2. The sophistication and specific needs of your target audience.
  3. Quality of existing materials, including initial drafts of business plans, financial forecasts, market research, competitive research, etc. For example, if you have a recent comprehensive research report from a major company, our efforts could be significantly reduced.
  4. Clarity of your vision for your business model, marketing and distribution strategy, financial plan, etc.
  5. Your availability and willingness to participate in the preparation of business plans, financial models, and presentations.
  6. The complexity of your industry and business model.
  7. Availability of industry information.
  8. The desired time is relative to our workload. In general, “rush” work will cost you a lot more than projects which can be completed according to our schedule.

Due to these factors, the cost for a typical project, which consists of preparing a business plan, financial forecast, and presentation, can range from a few hundred thousand Rupiah to several million Rupiah.

If you do a price comparison, you should know that the cost does not provide all the information. After all, would you choose one product over another just because of the price? Of course not – there are many factors you need to consider.

Is StepNesia worthy enough?
Yes, we believe of it, because:

  1. We have successfully refined several start-up business plans.
  2. Your time is too valuable: In our experience, most founders need a minimum of tens of hours to create comparable plans and materials. With our help, you can allocate time to focus on other things.
  3. We can get the same thing done in less time, cheaper than paying other consultants, accountants, lawyers, and managers. Good speakers are easy to find, but a mature and experienced business plan is rare.

We believe that our experience and specialized expertise are more effective and efficient than many other professional services.

What is StepNesia's refund policy?
Your initial payment is non-refundable. This is because by the time you decide to use our services, we have already set aside time for you, and we may even have turned down other opportunities to provide maximum results.

Subsequent payments are subject to a prorated refund if you choose to discontinue your projects before we fully receive the next payment.

For example, suppose the cost for your projects are divided into 3 payments, each covering 1 hour of service. The initial payment covers the first 1 hour, and the second payment covers the next 1 hour.If you change your mind about such projects After we input and use the 1 hour total, you are entitled to a refund for the second payment because we will only get 1 hour from it.

Will the related work be strictly confidential?
Very safe. StepNesia's Code of Conduct strictly prohibits our team from discussing your confidential business information with anyone outside our core team. This also applies to every specialist involved.

We are very proud that we have never had any complaints regarding client confidentiality.

If our team feels the need to brainstorm with the rest of the team to gain greater insight into a particular situation or find alternative solutions to a difficult problem, names or other identifying information will not be disclosed.

Can StepNesia make equity investments in my business or provide debt financing?
Not. StepNesia is not a lender or private equity firm, and we do not act as an intermediary in any financial transactions.

As such, we can support your search for funding in many useful ways, including market research, preparation of a business plan, development of business presentations, and preparation and review of supporting documents.

In some cases, we may arrange for the identification of eligible funding sources. All this kind of work is considered as fee-for-services without any guarantee that the deal will be completed.

We may also work with other financial services companies that specialize in business appraisal and investor recognition (investment banking services for small businesses).

Can StepNesia send us work samples?
We are unable to email samples, but you can view some of our packages on our website. If interested, we can schedule an online session via Zoom or Google Meet, or in person.
Where is StepNesia located, and how about working with clients outside the local area?
We are based in Jakarta, Indonesia, and have teams and partners in other locations, including overseas. We rely heavily on video calling, phone, email, WhatsApp, and online meeting apps.

If desired, we are ready to visit you at a mutually agreed location.

What are StepNesia's qualifications?
We are all a graduated and experienced team in our respective fields and also work in various startups and related companies. This is a testament to the varied track record and portfolio of our team and partners.
Does StepNesia have any or can provide reference?
Certain. We would love to introduce you to our previous clients and partners. However, out of respect for their time and generosity, we provide a reference as a last step before you sign the contract.
How soon will I see the results?
Depends. Sometime in the first 90 days. It's worth mentioning that our team is only effective if you are committed to learning and implementing change, and are open to helping and teaching how to improve your business.

If you've been in business for a while, you'll know that 'quick fixes' rarely work and meaningful improvements take time.

It usually takes weeks or even months to produce significant changes. However, you will see small improvements in your business over time until a significant overall improvement is achieved.

How does StepNesia guarantee its services?
We believe in our ability to provide services that will have a significant impact on your business, therefore, for most of the support we provide, there are no long-term contracts and you can cancel them at any time in accordance with applicable regulations.
Can StepNesia start its service right away?
Yes. In most cases, we can jump right into your business and start providing our services right away.
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